You can report problems with electronic resources (such as articles, eBooks, databases, or online access) using one of the options below.

From a library catalog record (recommended)

Open the item’s full record in the Library Catalogue
Select the “Report a problem” link associated with the item.
A pop-up window will open the form that will automatically generate some of the fields (resource title and URL). Complete and submit the form to report the issue to U of T Libraries staff.

Screenshot of a OneSearch item record for the book The chemistry of food and nutrition, showing the “View Online” section with a full-text link and a clearly visible “Report a Problem” button below it, highlighted by a red arrow.

Screenshot of the University of Toronto Libraries “Report a problem with an online resource” form. The form shows prefilled fields for the resource title The chemistry of food and nutrition and the resource URL, with red arrows pointing to these fields, followed by options for access location (on or off campus), error type, user affiliation, and whether a response from the library is requested.

From the U of T Libraries Contact Us page

Visit the U of T Libraries Contact Us page.
Listed under, "Report a library issue" click on Report an online resource problem
Complete and submit the form about the resource and the issue(s) you are experiencing.

Screenshot of the top navigation bar of the University of Toronto Libraries website, showing menu items including Accessibility, Libraries & Hours, Contact Us (highlighted with a red arrow), My Account, and a search icon.

How do I report a problem with an e-resource?